1. Information We Collect

When you request a quotation or utilize any services with Ethereal Living Vacation Homes (“Company”, “we”, “our”), we collect the information you voluntarily provide, such as your name, phone number, email address, and property address.

We also automatically collect limited technical data when you visit our website, including IP addresses and browser information, to help us optimize site performance and user experience.

2. How We Use Your Information

We utilize your information to:

• Provide and manage comprehensive property management services.

• Send booking confirmations, invoices, and essential service updates.

• Respond to inquiries and handle customer-service requests efficiently.

• Improve our service offerings, website functionality, and marketing strategies.

3. Sharing & Disclosure

We maintain a strict policy of never selling your personal data. We may share information only with:

• Our in-house teams and vetted subcontractors strictly for the purpose of delivering our services.

• Secure payment processors to handle your transactions safely.

• Legal authorities when required to comply with statutory obligations or regulations.

4. Data Security & Retention

We implement robust technical and organizational measures to safeguard your information. Your data is retained only for as long as necessary to fulfill the purposes described above or to comply with applicable UAE laws.

5. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at info@etherealliving.ae.

6. Information Provided via the Platform

We receive and store information you share with us while using our digital platform:

• Account Information: When signing up, we require details such as your name, email address, and date of birth.

• Profile Information: We may request additional details to complete your profile, including your physical address, phone number, and gender.

• Payment Information: To process payments through our services, we gather necessary financial data, such as bank account or credit card details.

7. Automated Data Collection

When you interact with our platform, we collect data regarding the services you use and your patterns of interaction:

• Usage Information: We track interactions such as pages viewed, searches for listings, bookings made, and other platform actions.

• Location Information: We may collect general location data (IP address) or precise location data (GPS) to provide location-specific features.

• Log Data: Even without an account, we automatically collect logs including access times, hardware/software info, device event information (e.g., crashes), and referral pages.

• Transaction Information: We record details related to your transactions, including dates, times, and amounts charged.

8. Information from Third Parties

We may obtain information about you from other sources and merge it with data collected through our platform:

• Third-Party Services: If you link your account with services like Facebook or WeChat, we receive registration and profile info as permitted by your settings on those platforms.

• References: Any references written about you by other users will be published on your public profile.

• Background Checks: To the extent permitted by law, we may use your name and date of birth to receive reports from civic authorities for safety and verification.

• Other Sources: We may obtain demographic or fraud-detection information from third-party service providers or collaborators.